Customer Success Operations Representative with English and Spanish
Remote Portugalremotemid
via Personio
About this role
Main responsibilities Oversee the daily operation of Customer Success platforms and internal tools used to manage B2B accounts Provide operational support including ticket creation, follow-up actions and handling daily client queries Serve as the first escalation point for administrative and operational client requests, ensuring accurate and timely resolutions Collaborate with the team to manage and resolve support tickets submitted by B2B users Identify opportunities to streamline workflows and contribute to continuous improvements Download, prepare and distribute customer reports on behalf of the Customer Success team Requirements At least 1 year of experience in client support, account coordination or a similar role in a SaaS environment Experience managing compliance-driven processes (…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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