Customer Success & Support Manager
Remote UKremotemanager
via Personio
About this role
Main responsibilities Customer Relationship & Journey Ownership • Act as the primary operational point of contact for customers post-sales handover • Build strong, trusted relationships with client stakeholders and guide them through implementation and onboarding • Navigate customers through their experience lifecycle, ensuring smooth adoption and engagement • Become a trusted advisor who translates business needs into effective implementation outcomes • Manage and strengthen relationships to support retention, satisfaction, and long-term success Implementation Coordination & Delivery Oversight • Coordinate HRIS and Payroll implementation consultants and track delivery milestones • Manage the handover from Sales into Implementation, ensuring clarity on scope, timelines, and expectations •…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams