Customer Support Agent - Night Shifts
Burgasonsite
via Personio
About this role
Main responsibilities Respond to customer inquiries via email, and chat in a prompt and professional manner. Diagnose and resolve technical issues related to software products for customers. Troubleshoot software problems and identify solutions to resolve customer issues. Provide clear and concise instructions to customers to assist with product use and configuration. Document customer interactions and support solutions in our CRM system. Collaborate with internal teams to escalate and resolve complex technical issues. Stay up-to-date with new product features and updates to provide the highest level of customer support. Requirements Fluency in English, both written and spoken. Strong attention to detail and problem-solving skills. Team player with collaborative attitude.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, html, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Burgas. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlhtmlteams