Customer Care Helpdesk Expert with Polish and English (m/f/d)
Sofiaonsite
via Greenhouse
About this role
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
This is not your average contact center role. As a Customer Care Help Desk Expert with Polish and English (m/f/d), you will be acting as an extension of the headquarters and help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
Provide real-time Expert Helpdesk support by advising our outsourced customer service teams or handling more complex customer requests, ensuring adherence to quality and operational standards for all customer inquiries (via e-mail )…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: spark, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Sofia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sparkteams