Customer Experience Manager - 12mth FTC
Manchesteronsitemanager
Posted 2 days ago · via Teamtailor
About this role
Customer Experience Manager - 12mths FTC Role Overview The Customer Experience Manager is the strategic link between Footasylum and our outsourced contact centre partner. You will own the partner relationship end-to-end – setting shared goals, maintaining open communication, and driving joint accountability for customer outcomes. Your focus: make every customer interaction count. You will use sentiment analysis and Trustpilot performance as core measures of success, translating insight into action with your outsource partner to continuously raise the bar on customer experience.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manchester. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
mondayteams
More at Footasylum
- View →Senior Sourcing and Costing AssistantRochdale, Greater Manchester, GB
- View →Wholesale DirectorRochdale, Greater Manchester, GB
- View →Part time SupervisorBolton, Lancashire, GB
- View →Part Time Sales AssistantGlasgow, Scotland, GB
- View →Project ManagerRochdale, Greater Manchester, GB
- View →Store Manager - Glasgow FortGlasgow, Scotland, GB