Call Center Customer Service Specialist
USA-Charlotte-NChybridmid
Posted today · via Workday
About this role
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Position Summary As a Call Center Customer Service Specialist (Switchboard Associate) , you will play a vital role in ensuring seamless communication across the organization while delivering exceptional customer service to callers. In this role, you will manage high-volume inbound and outbound calls, respond to email inquiries, accurately route calls to the appropriate departments, and provide timely assistance to customers and internal stakeholders. The ideal candidate is an excellent communicator with strong multitasking abilities, a positive attitude, and a customer-first mindset.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in USA-Charlotte-NC. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
mondayteams