Junior IT Dispatcher
Maracaiboonsitejunior
Posted 2w ago · via Workable
About this role
We are looking for a highly organized and service-oriented Junior IT Dispatcher to support a U.S.-based IT services team. In this role, you will coordinate incoming support requests, manage technician schedules, communicate with customers, and help ensure tickets are handled according to established service levels. This is a coordination and dispatch role rather than a hands-on technical support position. Two weeks of structured onboarding and shadowing are provided, along with ongoing coaching. Duties / Task to perform Monitor the incoming support ticket queue and triage new requests based on urgency, impact, and SLA requirements. Assign and schedule tickets to the appropriate technician based on skill set, availability, and priority.…
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What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday, teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Maracaibo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
mondayteams