Customer Service Team Leader
Macquarie Parkonsite
Posted today · via Workday
About this role
PRIMARY PURPOSE OF THE ROLE To lead, support, and develop the Customer Service team while ensuring consistent, high-quality service delivery across orders, enquiries, and issue resolution. The role is accountable for day-to-day operational oversight, escalation management, ticket flow, and team performance in line with agreed KPIs, SLAs, and business objectives. KEY RESPONSIBILITIES Team Leadership & Daily Operations Lead and support the Customer Service team in day-to-day operational activities. Conduct daily team huddles to review workload, priorities, risks, and service commitments. Allocate and manage work across the team to ensure balanced workloads and SLA adherence. Act as the first point of escalation for complex customer issues and internal queries.…
Read the full description on Fresenius Medical Care's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Macquarie Park. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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