Customer Care Coordinator m/w/d

Working at Freudenberg: We will wow your world! Responsibilities: Managing the entire customer order process, including quote generation, order acceptance, document dispatch, receivables management, complaint handling, and issuing credit notes Performing operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, logging complaints, and managing delivery schedules Preparing and coordinating time-sensitive shipments within order management and collaborating closely with the warehouse to ensure smooth logistics processes Ensuring high service levels through efficient handling of customer inquiries and internal cross-departmental coordination Handling orders and clarifying delivery dates and statuses Advising and supporting the fiel…