Customer Support Engineer
remotemid$83K – $95K
via Ashby
About this role
ABOUT FYXER
Since launching in May 2024 we've grown to $30 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
WHAT YOU'LL BE DOING
- Own the hardest technical tickets in the business end to end, including the customer conversation, from first report through to resolution
- Dogfood Fyxer’s own products, give feedback, and influence our roadmap
- Establish blast radius before escalating, because one customer reporting something is a ticket and forty-seven accounts in the same broken state is an incident
- Call bug, incident or user error correctly and quickly, and declare it when it's an incident…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, jira, linear, monday
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqljiralinearmonday