IT Service Desk Administrator
Colomboonsite
Posted 2mo ago · via Recruitee
About this role
Job Description IT Service Desk Administrator Location: Colombo, Sri Lanka We are seeking an experienced IT and communications professional to join the GAC team in Sri Lanka as a full-time IT Service Desk Administrator. Do you have what it takes to join us? Reporting to: IT Operations Manager Department / Team: Information Technology Key Tech/Tools: Microsoft 365, ServiceNow, JIRA, Intune, Endpoint Manager, Azure, ITSM platforms What your day would look like If appointed, you will provide IT and communications support, ensuring timely resolution of incidents and service requests within agreed service levels. You will work within the ITIL framework, managing service desk tickets, supporting Microsoft 365 and IT systems, and coordinating with internal teams and vendors.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: azure, jira, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Colombo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
azurejirateams