Contact Center Representative I
Customer Serviceonsitemid
Posted today · via Workday
About this role
Summary Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services. Pay Range: (Depending on qualifications and experience) Essential Duties & Responsibilities Resolve utility billing inquiries for electric, water, sewer, and sanitation services. Process service connections, disconnections, and transfers. Assist customers regarding late payments and service restorations due to non-payment. Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed. Provide information about various utility programs and services. Other duties as assigned. Minimum Qualifications High School Diploma or GED.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Customer Service. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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