Service Desk Agent English Language Support
Belgradeonsite
Posted yesterday · via Workday
About this role
We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: The role holder will be responsible for acting as a single point of contact for Gategroup internal users, dealing with the management of both routine and non-routine incidents, problems, and requests. Providing first level support through user calls through IVR, email-queues, ITSM tool, MS Teams-Chat and provision of the 1st line support for incidents. Main Duties and Responsibilities: Technical Capability . Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g., Microsoft products, operating system, basic networking, PCs). Business Awareness .…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Belgrade. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included