G
GehcCall Centre Process & Field Operations Leader
Remoteremote
Posted today · via Workday
About this role
Job Description Summary The Call Centre Process & Field Operations Leader provides leadership and operational oversight for Call Centre processes and the digital tools and workflows that support customer and service operations in Canada. The role partners across the Call Centre, Field Service, Technical Support, Digital Technology, and regional/global process teams to improve execution, process consistency, data quality, and customer experience. This role leads process improvement, digital solution deployment, testing, change management, and ongoing operational support across platforms and processes including ServiceMax, Sierra AI, Service Authorization, Service Board, Express Service Requests, MyGEHealthCare, and customer communication technologies.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: express, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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expressteams