Real-Time Analyst (Workforce Management)
Mandaluyong Cityonsitemid
Posted today · via Lever
About this role
We're growing our Workforce Management team and looking for a proactive, detail-oriented Real-Time Analyst (RTA) to support our US accounts. You'll be the eyes on the floor in real time. You'll watch queues, adherence, and staffing minute by minute, and act fast to keep service levels on target across multiple programs. If you've been an RTA or WFM analyst in a BPO and you're comfortable making the call when the queue spikes, we'd like to hear from you.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Mandaluyong City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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