GetlinkEurotunnel - UK

Passenger Customer Service Manager

Folkestonehybridmanager

Posted 1w ago · via Recruitee

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About this role

We are seeking an experienced and people-focused Passenger Customer Service Manager to lead our UK Passenger Customer Service operation. This is a key leadership role, responsible for delivering a safe, efficient and seamless customer experience, while ensuring operational excellence, strong team performance and continuous improvement. Working closely with colleagues across the organisation and with external stakeholders, you will lead a team of Passenger Customer Service Leaders and play a pivotal role in shaping the future of our passenger service operation. This is an exciting opportunity to lead a critical operational team and contribute to the delivery of an exceptional customer experience.…

Read the full description on Getlink's site →

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reqspace match rubric

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Skills match

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Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

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Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Folkestone. We weight your proximity and willingness to relocate.

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