Digital Business Operations & Service Assurance Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Digital Operations Expert is responsible for ensuring the reliability, performance, and availability of digital channels and APIs that support customer transactions and experiences. This role oversees operational monitoring, incident management, service recovery, and performance analytics to minimize customer impact and maintain service excellence. The role works closely with Product, IT, Engineering, Marketing, and Support teams to drive rapid issue resolution, implement continuous improvements, and ensure operational readiness.…