Omnichannel Operations & Content Expert

18F The Globe Toweronsite

Posted 3 days ago · via Workday

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About this role

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description We’re hiring an Omnichannel Operations & Content Expert to ensure customers get one clear, consistent Globe experience—anytime, anywhere. In this role, you’ll own Globe’s “Single Source of Truth” for pricing, policies, and brand voice across digital, retail, and hotline channels. You’ll enable seamless channel hand-offs by training Globe Store and contact center teams on new omnichannel processes, moving frontline roles from simple issue handling to effective channel orchestration.…

Read the full description on Globe's site →

What we'd score you on

reqspace match rubric

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Skills match

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in 18F The Globe Tower. We weight your proximity and willingness to relocate.

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