Jabra Support Engineer, Tier 2

Delhionsitemid

Posted today · via Workday

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About this role

In the role as Jabra Support Engineer in Global Customer Experience you will contribute to our purpose of Bringing People Closer. You will manage escalated tickets, solving them or maturing them for further escalation; all while maintaining the highest standard of being a Customer Geek. The team you will be part of: Global Customer Experience (GCX) Tier 2 Support Team are SMEs for all Jabra-branded devices and software. The team supports customers every day in experiencing the best Jabra has to offer. Furthermore, the team plays a significant part in the development of our Tier 1 Support Team through organized training, ticket analysis, and “Ask the Engineer” sessions. Internally, the team is highly focused on learning from one another and growing together.…

Read the full description on GN Hearing Care's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams, zoom

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Delhi. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teamszoom

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