Disputes Senior Specialist

Remote USRemote (US)senior$45K – $56K

via Greenhouse

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About this role

About the Team At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottomline from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency. In this role, you will: Handle escalated and complex dispute cases, providing support for the team. Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems. Gather and analyze data to determine the appropriate course of action for disputes. Review queued transactions to identify fraudulent or legitimate activities. Collaborate on projects to improve processes and procedures within the Disputes Team. Communicate trends and best practices to peers and leadership regarding fraud and disputes.…

Read the full description on Goatgroup's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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