Customer Advocate Senior Associate - Account Recovery - Ground Truth

IN-HYD-SAR1onsitesenior

Posted 1w ago · via Workday

About this role

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview: The gUP Account Recovery Process works with a continuous and focused approach to help the Google Account users get back into their account in a dynamic 24/7 environment. Follows strict guidelines to ensure that the account is given back to the legitimate owner; the team is working on project Ground Truth with a rigor to prevent and protect Google accounts from hackers. It is a place where authentication meets user’s experience without compromising on accounts security.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in IN-HYD-SAR1. We weight your proximity and willingness to relocate.

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