GSB SolutionsOperational Recruitment

Customer Service Manager - ON SITE in Monterrey

Monterreyonsitemanager

Posted 1w ago · via Recruitee

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About this role

Important IT company At the Latin American level, growth requires: Customer Service Manager Customer Service Manager responsible for managing customer-facing IT/Telecom services, ensuring service quality, customer satisfaction, operational performance, and effective coordination across technical and virtual teams. Required Experience; 5+ years of experience in Customer Service / Service Management (RUN) within the Telecom or IT industry. Proven experience managing customer-facing relationships , service performance, escalations, and operational governance. Experience leading virtual/multidisciplinary teams in dynamic and customer-driven environments. Strong communication, stakeholder management, and problem-solving skills.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Monterrey. We weight your proximity and willingness to relocate.

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Skills in this role

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teams