Customer Experience Center of Excellence Lead

Bethlehemhybridsenior$99K – $163K

Posted yesterday · via Workday

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About this role

Description As a Consumer Experience (CX) Center of Excellence (COE) Lead, you’ll be a strategic enabler between our CX Center of Excellence and business, product and technology teams — championing a journey-first, data-defensible approach that advances consumer centricity at scale. You’ll consult with Product Managers and Value Stream Leaders to translate market trends and internal insights into clear strategic and tactical recommendations for product roadmaps with measurable objectives and success metrics; you’ll set and operationalize CX standards; and you’ll deploy the right mix of CX COE expertise (VOC, experience design, research, intelligence) into the highest-value work to deliver improvements in consumer satisfaction, ease, and loyalty.…

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