Junior Service Desk Engineer
IN - Chennaionsitejunior
Posted today · via Workday
About this role
Job Family : User Support (India) Travel Required : None Clearance Required : None Junior Service Desk Engineer What You Will Do: Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support. Provide technical assistance to global users through calls, chats, and tickets. Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs. Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps. Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices. Escalate or route complex issues to next-level IT support teams following standard procedures.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in IN - Chennai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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