Technical Support Analyst - L2
Montréalonsitemid
Posted yesterday · via Workday
About this role
Technical Support Analyst - L2 Statut / Status: Regular, Full time Emplacement / Location: Montréal, Quebec Description du poste / Job Description Would you like to join our team? • A modern, constantly evolving technological environment • A growing Canadian company with more than 150 locations • An experienced and dynamic IT team • Challenging projects involving Microsoft 365, Intune, security, mobility, and infrastructure Role: • The Level 2 Technical Support Analyst serves as a second-line expert for resolving complex incidents and support requests. They support Level 1 technicians, coordinate resolutions with specialized teams, and contribute to the continuous improvement of the user experience.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, teams, workday
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Montréal. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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