Customer Support Team Manager

Petaling Jaya (First Avenue)onsitemanager

Posted 1w ago · via Workday

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About this role

Who We Are GXBank is the FIRST digital bank in Malaysia approved by Bank Negara Malaysia (BNM). Backed by Grab, our mission is simple yet powerful: to leverage cutting-edge technology to serve the unserved and underserved—the everyday Malaysians and MSMEs who need it most. We are a team driven by passion, innovation, and a shared purpose to redefine the financial landscape. If you're tired of legacy systems and want to build something that truly matters, you belong here. What you'll be doing Lead & Inspire: Coach, motivate, and develop a team of high-performing executives across live chat, voice, email, and social media channels. People Ownership: Take full accountability for team performance, coaching culture, retention, engagement, conflict resolution, and attendance management.…

Read the full description on GX Bank Berhad's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Petaling Jaya (First Avenue). We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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