General Manager Client Care
St Leonardsonsitemanager
Posted today · via Workday
About this role
Reporting to the Executive General Manager - Home Care, the General Manager - Client Care will lead the end-to-end client journey, ensuring older Australians receive responsive, personalised and high-quality support from onboarding through to ongoing service delivery and engagement. This is a strategically important leadership role responsible for client coordination, relationship management, package utilisation, service continuity and client retention. Working closely with Care Delivery and Clinical leaders, you'll align client needs, workforce capacity and service quality to deliver exceptional outcomes while driving sustainable business growth. Key responsibilities The end-to-end client lifecycle, from onboarding through to ongoing engagement and retention.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in St Leonards. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams