Senior Service Dispatcher

Job Description: The Service Dispatcher is responsible for coordinating and dispatching service technicians for a mechanical and plumbing company. This position serves as a key link between customers, field technicians, service managers, and the office to ensure service calls are scheduled efficiently, emergencies are prioritized, and customers receive timely communication. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining an accurate daily schedule. Essential Duties and Responsibilities Dispatching and Scheduling Schedule and dispatch plumbing and mechanical service technicians to customer locations based on availability, skill set, location, and urgency.…