Patient Services Back Office Associate

Primary Functions: 1. Resolve patient and provider billing inquiries as they relate to services provided. 2. Audit patient balances and escalate patient accounts that need to be adjusted (following the customer account specifics for adjustments). 3. Update patient demographics (to include new home/billing address, telephone number, insurance information) 4. Rebill claims as necessary when reviewing collection accounts. 5. Generate and print patient statements and monitor printing process to ensure completion. 6. Process payments in Client payment portals. 7. Review and work bad address/return mail reports and update patient demographic information accordingly. 8.…