Customer Services Agent
Cape Townonsite
Posted 121mo ago · via Smartrecruiters
About this role
About Merchants is a leading BPO solution provider specializing in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences. We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. Qualifications Matric/NQF equivalent Knowledge of retail or hospitality industry desirable Numeracy –Good understanding of solving Mathematics problems Windows Navigation essential Additional Call Centre Customer Service Scenarios [audio] Windows XP Typing Speed
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Cape Town. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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