Resource Management Analyst

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This role is responsible for reviewing and managing workforce management of back office functions. The Resource Management Analyst reviews and analyzes reporting to improve caller experience, work queue management and front line production staff performance management to optimize back office and call center operational activity. Required Job Qualifications: Bachelor degree or 4 years of business experience. 2 years of experience in a claims or customer service.…