Director, Customer Service (Medical)

About Healthcare Talent is assisting our client in hiring a Director of Customer Service to develop and manage the Customer Service department to ensure high quality and responsive service to members and providers. The Direct of Customer Service is responsible for all aspects of planning, organizing, directing and overseeing the provision of information, assistance in the enrollment process, how to navigate the company’s managed care system and other services. This position will coordinate the provision of certain informational services to providers serving members and exercise direct supervision over the Customer Service department, Cultural & Linguistics unit, Member Services Program, Medi-Cal/Medicare Service Program, and other assigned personnel.…