Analyst, GBS - Contact Center
Mexico City - Antara Tower A - 5th Floor - Local Officeonsitemid
Posted today · via Workday
About this role
Job Description Job Purpose The Customer Care & Technical Services Sr Angent supports US & Canadian Foodservice customers by monitoring customer portals, logging and tracking complaints/issues, and providing timely technical and compliance documentation for products approved for sale in Foodservice. This role partners cross-functionally (Quality, Regulatory, R&D, Sales, Plants, and Procurement) to ensure accurate product information, customer-facing statements, and audit-ready records. This role reports into Manager, Quality – AFH & KHI Customer Care. Essential Functions & Responsibilities Customer portals & issue management · Monitor customer portals and intake channels; enter and track all customer complaints and issues in KHC AFH portals and/or other relevant systems.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Mexico City - Antara Tower A - 5th Floor - Local Office. We weight your proximity and willingness to relocate.
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Skills in this role
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