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HellofreshCustomer Care

Second Line Support Agent (f/m/x)

Amsterdamonsite$50K – $67K

via Greenhouse

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About this role

The role: What's in the Box Our Customer Care team is the voice of HelloFresh at the moments that matter most: when something has gone wrong and a customer needs more than a standard fix. As a Second Line Support Agent , you'll take on the cases that first-line support can't resolve alone: food safety incidents, complex complaints, and escalations from across the business. You'll also be one of the public faces of HelloFresh, responding to customers on social media and review platforms where everyone can see how we show up for people. It's a role that mixes hands-on problem-solving with real visibility, and you'll work closely with teams like Quality Assessment (QA), Legal, PR, and Marketing to make sure every case is handled with care and urgency.…

Read the full description on Hellofresh's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Amsterdam. We weight your proximity and willingness to relocate.

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Skills in this role

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