Software Support Technician
Gillingham - United Kingdomhybrid
Posted 6 days ago · via Workday
About this role
Job Description What you'll do Coaching customers through their queries relating to their software via different forms of communication (phone and online chat). Empathetically approaching customers’ questions and reassuring them you’re able to help them Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way. Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this. Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Gillingham - United Kingdom. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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