Forecast Planning Analyst

The Workforce Enablement Forecast Planning Analyst is responsible for executing, forecasting and capacity planning activities across a multichannel contact center environment, including internal operations and Business Process Outsourcing (BPO) partners. This analyst develops, maintains, and manages forecasts and staffing plans to support service level goals and operational performance while partnering with leadership on the day-to-day execution of forecasting processes, including data preparation, model updates, capacity planning, and performance tracking. The analyst ensures forecasts are accurate, timely, and aligned with business inputs while maintaining consistency with established methodologies and standard operating procedures.…