Customer Success Specialist
Montrealonsitemid
Posted 3w ago · via Recruitee
About this role
WE'RE HIRING! At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation. Your next chapter starts here. You will deliver high‑quality support across email, phone, chat, SMS/WhatsApp, and in‑app channels. You’ll guide customers and installers through onboarding, resolve issues end‑to‑end, and collaborate with internal teams to improve the overall customer experience. In this role, you will: Support pre‑sales conversations, customer education, and discovery. Guide customers and installers through onboarding, installation, and deployment. Deliver multi‑channel support (email, phone, chat, SMS/WhatsApp, in‑app).…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Montreal. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateamssalesforce