Call Centre Manager

Sydneyonsitemanager

Posted 3w ago · via Workable

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About this role

Job Title: Call Centre Manager Location: Sydney, NSW Working Hours: Central Standard Time (9 AM – 5 PM) Role Type: Full-Time We're looking for a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling within a vehicle and automotive-focused environment. You’ll operate at the intersection of customer experience, claims processing, and operational leadership ensuring customers are supported efficiently while claims are handled accurately and without delay. This role exists to bring structure, visibility, and accountability to both customer interactions and claims workflows. You’ll own the quality of conversations, the speed and accuracy of claims handling, and the consistency of service delivery across the business.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

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Recency

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Location fit

This role is based in Sydney. We weight your proximity and willingness to relocate.

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Skills in this role

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