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Customer Experience Manager

Riyadhonsitemanager

Posted 2w ago · via Workable

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About this role

We’re looking for a Customer Experience Manager to take ownership of the end-to-end customer experience for a fast-growing B2B spend-management platform serving finance teams across Saudi Arabia. You’ll be responsible for making sure every customer interaction, from support tickets and calls to escalations and self-serve resources, is smooth, efficient, and consistently high-quality. You’ll own the key CX metrics, improve SLAs, and turn customer feedback and recurring issues into meaningful improvements. This is an operator role, not a pure people-management role. You’ll be hands-on with dashboards, processes, reporting, and root-cause analysis, while working closely with Product and Engineering to improve the customer journey and build smarter, more scalable support operations.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sql, teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Riyadh. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqlteams

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