Senior Software Engineer - Customer Experience Platform

remotesenior

via Ashby

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About this role

*** The successful candidate must be registered as self-employed in Ireland and handle all local tax and social security responsibilities, as the company does not have a payroll entity there. ABOUT THE TEAM The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including: - Customer self-serve experiences within the Hopper app and partner-integrated flows - Internal agent platforms that enable efficient, high-quality human resolution - HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: typescript, python, react, restful, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

typescriptpythonreactrestfulteams

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