Customer Delivery Manager

Herediaonsitemanager

Posted today · via Workday

About this role

Customer Delivery Manager Description - The Customer Service Delivery Manager (CDM) is responsible for ensuring the seamless delivery of services to clients according to contractual commitments, make sure compliance with all contract deliverables, developing the customer relationship and meet account financial goals while maintaining high levels of customer satisfaction. This role will be leading operational and value reviews with customers, engaging the key stakeholders within the assigned account and managing improvement projects to drive continuous improvement across service delivery functions. It will require advanced subject matter knowledge to solve complex business and operational issues.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Heredia. We weight your proximity and willingness to relocate.

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Skills in this role

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