Customer Solution Center Rep 5 - Non-Technical

Customer Solution Center Rep 5 - Non-Technical Description - Job Summary • This role is responsible for overseeing customer entitlement validation and case documentation for efficient routing. The role manages diverse customer service requests across channels, analyzes feedback, and leads projects for process improvement. The role collaborates with escalated customers, ensures effective processes, troubleshoots complex issues, and provides mentoring to enhance organizational performance. Responsibilities • Oversees validation of customer entitlement and documentation of cases to facilitate the precise routing or dispatching of end-users to suitable resources. • Oversees the progression of the service event until completion, ensuring alignment with established compliance standards.…