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HP

Field Technical Support Representative

All Citiesonsitemid$46K – $54K

Posted today · via Workday

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About this role

Field Technical Support Representative Description - Job Summary • This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision. Responsibilities • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. • Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in All Cities. We weight your proximity and willingness to relocate.

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