Remote Support for MS Operations Enablement

Herediaonsite

Posted today · via Workday

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About this role

Remote Support for MS Operations Enablement Description - Job Summary This role is responsible for leading the design, implementation, and governance of customer care and contractual service processes, as well as enabling CCC the successful introduction of service solutions across the lifecycle. The role combines process engineering, operations enablement, and project management to ensure seamless service delivery, operational efficiency, and readiness for new services and solutions. It collaborates globally across Customer Care Centers, GBUs, and other CS functional teams to drive process standardization, automation, and innovation, while supporting New Service Introductions (NSI), remote service capabilities, and business performance.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: less, sigma, teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Heredia. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

lesssigmateams

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