Client Services and Support Analyst • EMS Operational Client Support
Amsterdamonsitemid
Posted today · via Workday
About this role
You will primarily be responsible for: Acting as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues Providing ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required Ensuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitative and qualitative objectives Driving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks Contributing to operational enhancement projects, reviewing specifications and terms of reference for new products and initiati…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: lit
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Amsterdam. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
lit