Senior Director, Technical Account Management
remotedirector$200K – $220K
via Ashby
About this role
This role reports to the VP of Customer Success and leads the technical account management strategy across all customer segments. The Senior Director translates broad customer success objectives into tactical plans to drive adoption, operational health, retention, expansion, and long-term customer value.
The focus is on ensuring all customers achieve measurable value through strong technical engagement, proactive operational guidance, and high-touch escalation management.
This person will play a critical role in connecting customer outcomes to technical execution, helping customers operationalize our platform successfully while building the processes and leading the team needed to scale.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams