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Huntington

WFM Real Time Operations Lead

Columbusonsitesenior

Posted today · via Workday

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About this role

Description This position can be located at any Huntington Bank corporate office within the Huntington Bank footprint. Summary: The WFM Real Time Operations Lead is responsible for various workforce management tasks, including reporting, skilling/routing, short-term forecasting, and other operational activities. This role involves analyzing data, providing insights, and supporting the WFM team to ensure optimal performance and efficiency. Duties and Responsibilities: Generate and analyze workforce management reports. Manage and support other WFM roles with the assignment of skilling and routing processes to optimize contact center performance. Create and maintain short-term forecast. Document and maintain accurate headcount for all CSC employees.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: tableau, teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Columbus. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

tableauteams

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