Customer Care Representative Trainee - Bilingual

United States Of Americaonsitemid

Posted today · via Workday

About this role

Job Info POSITION: Union - Customer Care Representative Trainee (Bilingual) NUMBER OF OPEN POSITIONS: 2 LOCATION: CT - Orange - 60 Marsh Hill Rd HOURLY RATE: $30.86 Job Description Summary Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc. Key Responsibilities Respond to all customer inquiries (telephone or written) regarding billing, service, following established policies and procedures, and providing exceptional customer service. Assist customers concerning credit and collection issues, and make arrangements according to guidelines Make requested changes or adjustments to customer accounts.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in United States Of America. We weight your proximity and willingness to relocate.

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