reqspace
Start free trial →
I
Icon CareersTechnology

Senior Customer Success Manager

Austinonsitemanager

via Greenhouse

See if I'm a fit →Tailor my resume for this role →Apply on Greenhouse ↗

About this role

ICON is looking for a customer service oriented, and operationally driven Senior Customer Success Manager to join our growing Titan Customer Success team. As the first company to commercially scale 3D construction printing, we deploy a complex, multi-stage customer journey from purchasing a printer to planning and executing successful 3D printing construction projects. We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of contact for assigned customers and ensure they have what they need to succeed at every stage of a complex, multi-phase journey. You'll also help build the processes and tools that scale the CS function as the team grows.…

Read the full description on Icon Careers's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: jira, asana, notion, teams, hubspot

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Austin. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

jiraasananotionteamshubspot

More at Icon Careers

See all open jobs at Icon Careers →