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IDEXX

Customer Support Specialist

Aucklandonsitemid

Posted today · via Workday

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About this role

As a Customer Support Specialist you will help veterinary practices get the most from ezyVet, our cloud-based practice management software, based in our Auckland office. You will support customers around the world by email and phone, solve complex workflow and technical issues, and help them keep improving how they use the software to grow their clinic. This is a shift-based role on 6am-3pm or 10am-7pm, with weekend rostering every 4 to 5 weeks. The ezyVet Support team is working on moving from reactive problem solving to proactive customer success, as part of the IDEXX Veterinary Software portfolio. ezyVet helps clinics save time, increase revenue, communicate better with clients, and reduce workload stress, and we are a premium product within IDEXX’s veterinary offerings.…

Read the full description on IDEXX's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: less, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Auckland. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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